Answered Can I have my points back?

Discussion in 'Questions & Answers' started by Python~, Aug 18, 2019.

  1. Python~

    Python~ Young Bard VIP Silver Emerald

    There are currently *17* playermodels that are "temporarily disabled" in the shop and I have bought every single one of them in the past.

    Supporter: 1000 points each
    Green Lantern
    Lara Croft
    Skyrim Armor

    VIP: 1250 points each
    Captain America
    Master Chief
    Quiet
    Robocop

    VIP+: 1500 points each
    Harley Quinn
    Meryl
    Miranda
    Triss
    Yennefer

    Elite: 2000 points each
    Batman Beyond
    Gaige
    Ironman
    Lilith
    Raiden

    Out of 57 models, 17 are disabled, which means almost 1/3 of all models are unusable.
    It also means I've spent around 25.5k points on unusable models. Even if I resell all of the models (~19k), I'm still losing about 6k in points for models I never even used.
     
  2. Pacifist

    Pacifist Cynically Insane VIP Bronze

    This is not something that can be answered right now. The fate of these skins are in limbo. They may come back, they may be removed. Not sure. Either way, you got to use them for the short period of time they were on the servers so a full reimbursement would not be in the cards id wager. Think of that 6k as the cost of having those skins in your inventory. If I bought master chief and could use it for that short period of time, why should I get all my points back if it is made unavailable? I still got to use it. I should still pay something. I'll let you know when I know something more concrete. Until then i'll leave this open.
     
  3. Peter

    Peter VIP

    yea but people buy the skins with the impression that they will stick around forever (logically, why ever remove a skin)

    should be at least 50% refund
     
  4. Pacifist

    Pacifist Cynically Insane VIP Bronze

    I can't testify to what peoples' impressions are, only that we reserve the right to remove a skin for any reason. Either for functional reasons (the model is bugged) or aesthetic (the model is not all that great) and we do not have to notify you or refund any points. If Highwon wishes to refund those points, he will. Otherwise, there is very little I can do.
     
  5. Highwon

    Highwon Owner VIP Silver

    I will make an announcement on which player models will be removed permanently ahead of time so you have a chance to sell them. I'll also update the pointshop to provide a full refund (at premium rank discounted ourchase rate) for models that are slated for removal.